*{box-sizing:border-box;margin:0;padding:0}:root{--bg: #f0f2f5;--surface: #ffffff;--border: #e2e8f0;--text: #1a202c;--text-muted: #718096;--primary: #25D366;--primary-dark: #128C7E;--accent: #075E54;--danger: #e53e3e;--warning: #d69e2e;--info: #3182ce;--success: #38a169;--radius: 10px;--shadow: 0 1px 3px rgba(0,0,0,.1)}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.5}.app-layout{display:flex;min-height:100vh}.sidebar{width:240px;background:var(--accent);color:#fff;display:flex;flex-direction:column;flex-shrink:0}.main-content{flex:1;overflow:auto;padding:24px}.sidebar-logo{padding:20px;font-size:16px;font-weight:700;border-bottom:1px solid rgba(255,255,255,.15);display:flex;align-items:center;gap:10px}.sidebar-logo .dot{width:10px;height:10px;border-radius:50%;background:var(--primary)}.sidebar-nav{flex:1;padding:12px 0}.nav-item{display:flex;align-items:center;gap:10px;padding:12px 20px;cursor:pointer;color:#ffffffbf;transition:all .15s;font-size:14px;border:none;background:none;width:100%;text-align:left;text-decoration:none}.nav-item:hover,.nav-item.active{background:#ffffff1f;color:#fff}.sidebar-footer{padding:16px 20px;border-top:1px solid rgba(255,255,255,.15)}.agent-badge{display:flex;align-items:center;gap:10px;font-size:13px}.agent-avatar{width:34px;height:34px;border-radius:50%;background:var(--primary);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px;color:#fff;flex-shrink:0}.availability-toggle{display:flex;align-items:center;gap:6px;margin-top:8px;font-size:12px;color:#fff9}.toggle{position:relative;width:36px;height:20px}.toggle input{opacity:0;width:0;height:0}.toggle-slider{position:absolute;top:0;right:0;bottom:0;left:0;background:#fff3;border-radius:20px;cursor:pointer;transition:.2s}.toggle input:checked+.toggle-slider{background:var(--primary)}.toggle-slider:before{content:"";position:absolute;height:14px;width:14px;left:3px;bottom:3px;background:#fff;border-radius:50%;transition:.2s}.toggle input:checked+.toggle-slider:before{transform:translate(16px)}.card{background:var(--surface);border-radius:var(--radius);border:1px solid var(--border);box-shadow:var(--shadow);padding:20px}.page-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px}.page-title{font-size:20px;font-weight:700}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;border-radius:8px;font-size:14px;font-weight:500;cursor:pointer;border:none;transition:all .15s;text-decoration:none}.btn-primary{background:var(--primary-dark);color:#fff}.btn-primary:hover{background:var(--accent)}.btn-danger{background:var(--danger);color:#fff}.btn-outline{background:transparent;border:1px solid var(--border);color:var(--text)}.btn-outline:hover{background:var(--bg)}.btn-sm{padding:5px 10px;font-size:12px}.btn-ghost{background:none;border:none;color:var(--text-muted);cursor:pointer;padding:4px 8px;border-radius:6px}.btn-ghost:hover{background:var(--bg);color:var(--text)}.badge{display:inline-block;padding:2px 10px;border-radius:20px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.03em}.badge-pending{background:#fef3c7;color:#92400e}.badge-scheduled{background:#dbeafe;color:#1e40af}.badge-in_progress{background:#d1fae5;color:#065f46}.badge-done{background:#e9d5ff;color:#6b21a8}.badge-validated{background:#d1fae5;color:#065f46}.badge-escalated{background:#fee2e2;color:#991b1b}.form-group{margin-bottom:16px}.form-label{display:block;font-size:13px;font-weight:500;margin-bottom:6px;color:var(--text-muted)}.form-input,.form-select,.form-textarea{width:100%;padding:9px 12px;border:1px solid var(--border);border-radius:8px;font-size:14px;transition:border-color .15s;background:#fff;color:var(--text)}.form-input:focus,.form-select:focus,.form-textarea:focus{outline:none;border-color:var(--primary-dark);box-shadow:0 0 0 3px #25d3661f}.form-textarea{resize:vertical;min-height:100px}.table{width:100%;border-collapse:collapse}.table th{padding:10px 12px;text-align:left;font-size:12px;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em;border-bottom:2px solid var(--border)}.table td{padding:12px;border-bottom:1px solid var(--border);vertical-align:middle}.table tr:last-child td{border-bottom:none}.table tr:hover td{background:var(--bg)}.kanban-board{display:flex;gap:16px;overflow-x:auto;padding-bottom:16px;min-height:70vh}.kanban-col{min-width:280px;max-width:280px;background:var(--bg);border-radius:var(--radius);display:flex;flex-direction:column;border:1px solid var(--border)}.kanban-col-header{padding:12px 16px;font-weight:600;font-size:13px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;border-radius:var(--radius) var(--radius) 0 0}.kanban-col-body{padding:8px;flex:1;overflow-y:auto}.kanban-card{background:var(--surface);border-radius:8px;padding:12px;margin-bottom:8px;border:1px solid var(--border);box-shadow:var(--shadow);cursor:pointer;transition:box-shadow .15s}.kanban-card:hover{box-shadow:0 4px 12px #0000001f}.kanban-card-title{font-weight:600;font-size:13px;margin-bottom:4px}.kanban-card-meta{font-size:11px;color:var(--text-muted)}.kanban-card-footer{display:flex;justify-content:space-between;align-items:center;margin-top:8px}.col-pending .kanban-col-header{background:#fef9c3;color:#713f12}.col-scheduled .kanban-col-header{background:#dbeafe;color:#1e3a8a}.col-in_progress .kanban-col-header{background:#d1fae5;color:#064e3b}.col-done .kanban-col-header{background:#ede9fe;color:#4c1d95}.col-escalated .kanban-col-header{background:#fee2e2;color:#7f1d1d}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--accent)}.login-box{background:#fff;border-radius:16px;padding:40px;width:360px;box-shadow:0 8px 32px #0003}.login-logo{text-align:center;margin-bottom:28px}.login-logo h1{font-size:22px;color:var(--accent);margin-top:10px}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;display:flex;align-items:center;justify-content:center;z-index:1000}.modal{background:#fff;border-radius:var(--radius);padding:28px;width:560px;max-width:95vw;max-height:90vh;overflow-y:auto}.modal-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.modal-title{font-size:18px;font-weight:700}.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:16px;margin-bottom:24px}.stat-card{background:var(--surface);border-radius:var(--radius);padding:20px;border:1px solid var(--border)}.stat-value{font-size:28px;font-weight:700;color:var(--primary-dark)}.stat-label{font-size:12px;color:var(--text-muted);margin-top:4px}.flex{display:flex}.items-center{align-items:center}.gap-2{gap:8px}.gap-3{gap:12px}.text-muted{color:var(--text-muted)}.text-sm{font-size:12px}.mb-4{margin-bottom:16px}.mt-2{margin-top:8px}.w-full{width:100%}@media (max-width: 768px){.sidebar{width:60px}.sidebar-logo span,.nav-item span,.sidebar-footer .agent-badge div{display:none}.main-content{padding:16px}}